Jannet support

Email us at hello@solveitcompany.com. We answer Monday to Friday, 10 AM to 7 PM (Eastern time).

FAQ

I cannot clock in: it says "outside the area". Move to open sky and tap "Check location again". The contractor sets the radius per job site.

The QR says it no longer works. Ask the contractor for the new QR or the 6-character code.

I changed phones. Sign in with the same account; the app asks you to confirm and the contractor approves the new phone. You can clock in meanwhile.

I lost my phone. From the new phone: More > Report lost or stolen phone. The old one is blocked.

I want to leave a job site. Leave that job site from the app. Jannet stops measuring there right away; to rejoin you need the contractor's approval again.

I want to delete my account. More > Delete my account, or email us.